Conversational Labs

Conversational Labs is all about innovation. Our team of conversational experts will work with you to explore market opportunities and develop tailored tech or people-driven solutions that promise to boost engagement, streamline CX, drive revenue, and deliver market-leading ROI.

Let's talk

Industry-leading expertise and innovative tech-driven solutions

01

Bringing opportunities to market

The Conversational Labs process begins by exploring business opportunities through in-depth analysis. Once we have a nuanced understanding of your business we can develop a market-focused strategy tailored to your needs.

02

Create a new revenue stream  

Whether you have a client base who’d benefit from human chat, you’re looking to launch a new vertical-based chatbot solution or have a tech idea in the world of conversation, we’d love to help bring it to market.  

03

Effortless development

With our in-house development team and deep understanding of all things conversation, we can help you achieve better, more engaging customer conversations. If you have an idea, or have identified an opportunity, let’s talk.

04

Continuous refinement and constant innovation

We continually look for fresh insights and opportunities to refine our approach. Through ongoing analysis, we aim to identify friction points, refine our conversational tone and narrative, and devise innovative solutions.

Transformative customer engagement solutions

It’s a partnership

We believe every partnership should be based on trust, authenticity, and mutual benefit. If you have an idea, concept, or opportunity related to conversation, let’s kick-off with a meeting and get to know each other.

Build, test, refine

We develop carefully tailored solutions for every business we work with, but our work doesn’t end there. We continually monitor every aspect of the customer lifecycle and adapt, continuously fine-tuning every part of our service.

Made-to-measure tech enhancements

We’ll develop custom-made tech enhancements that can be integrated into your site as plug-ins and utilised by your in-house team.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 100 human chats/mo
Starts at
£600/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 500 human chats/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Calendly Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 human chats/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 500 chatbot
interactions/mo
Starts at
£800/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
  • Basic Shopify/Magento Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 2500 chatbot interactions/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
  • Basket Abandonment
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Basic Shopify/Magento Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 chats or 6000
chatbot interactions/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Content
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
  • 'Where's my order?' Bot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how visitors engage with your products with analytics and over 40+ custom integrations - we take care of delivering converted buyers straight to your e-commerce platform.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 500 chatbot
interactions/mo
Starts at
£700/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 2500 chatbot
interactions/mo
Starts at
£2600/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Enhanced Knowledge
  • Facebook Messenger
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
Enterprise
Includes your first 1200 chats or 6000
chatbot interactions/mo
Starts at
£5140/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
Chat & Convert
  • Hybrid Human + AI Chat
  • API-powered Chatbot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how to improve your CX with analytics and over 40+ custom integrations - we take care of delivering resolved customer queries straight to your support platform.

Can't decide or want to learn more?

Let's talk!

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Can't decide or want to learn more?

Let's talk!

Can't decide or want to learn more?

Let's talk!

Our case studies

View all Case Studies

Our testimonials

At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.

Brent Burrows Jnr
Ecommerce Manager & Brand Strategist
,
CBS Bahamas
View all Case Studies

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Whitepaper

Unlocking the next level in conversational innovation

Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.

Download now