Consulting

Looking for a shortcut to enhanced CX and transformative customer engagement? Our Consulting service allows you to benefit from everything we’ve learnt over the course of 9 years at the forefront of the industry.

Let's talk

Tap into a wealth of experience and expertise

01

Consultation solutions for every business

From micro-projects to enterprise-level health checks, strategy and training, we’ll devise a Consultation package that matches your budget and requirements.

02

Quick off-the-shelf Consultation packages

We can set you on the path to better customer engagement and increased revenue. Our smaller scale Consultation solutions deliver chat set-up, integration, walkthrough, agent training, and a health review quickly and efficiently.

03

Access to market leading expertise

We’ve been at the forefront of the chat industry since 2012, during which time we’ve completed over 3 million chats across 20+ industries, for startups and major global firms.

04

ROI-focused methodology

Our approach to conversation has always been driven by a commitment to deliver market-leading ROI. We may not be the cheapest provider, but we’re confident that our approach provides exceptional value.

Learn how to build a powerful bond with your customers

Faster time to results

Whether you’re implementing chat for the first time or have already delivered your first million conversations, we’ve most likely been there before. Let us help you take conversation up a level and benefit from a better CX and ROI, faster.

Human warmth + AI efficiency

Our success is partly built on an increasingly refined understanding of how to blend genuinely engaging human conversation with sophisticated AI Chatbot technology. We can help you to implement chat that balances engaging human engagement with efficient AI support.

Equip your in-house team with industry-leading skills

We go to great lengths to ensure that our human chat agents are the best in the business, and we have equally high standards when it comes to training in-house teams. It’s easy to overlook chat training but our commitment to delivering fluent, engaging conversation has been vital to our success.

The right price for you

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The Basics
Includes your first 100 human chats/mo
Starts at
£600/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 500 human chats/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Calendly Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 human chats/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover which marketing campaigns drive the strongest ROI with analytics and over 40+ custom platform integrations - we take care of delivering qualified leads straight to your CRM.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 500 chatbot
interactions/mo
Starts at
£800/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Human Chat or Chatbot
  • Pretty Good Knowledge
  • CRM Integration
  • Basic Shopify/Magento Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 2500 chatbot interactions/mo
Starts at
£2350/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
  • Basket Abandonment
Chat & Convert
  • Hybrid Human + AI Chat
  • Enhanced Knowledge
  • Facebook Messenger
  • Basic Shopify/Magento Integration
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
  • UTM Tracking
Enterprise
Includes your first 1200 chats or 6000
chatbot interactions/mo
Starts at
£5040/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Content
  • Campaign Targeting
Chat & Convert
  • Enhanced Hybrid Human +
    AI Chat
  • In-App Chat
  • 'Where's my order?' Bot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how visitors engage with your products with analytics and over 40+ custom integrations - we take care of delivering converted buyers straight to your e-commerce platform.

The right price for you

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The Basics
Includes your first 500 chatbot
interactions/mo
Starts at
£700/month

Simple and effective Conversational Marketing for small companies looking to maximise their lead generation.

Identify & Engage
  • Basic Greetings
Chat & Convert
  • Chatbot
  • Pretty Good Knowledge
  • CRM Integration
Understand & Optimise
  • Shared Account Management
  • Real-time Reporting Portal
  • Google Analytics Training
Most of our customers use this one!
Enhanced
Includes your first 2500 chatbot
interactions/mo
Starts at
£2600/month

Generate highly qualified and engaged leads with our enhanced knowledge strategy, and Hybrid Human + AI.

Includes everything in
The Basics, plus:
Identify & Engage
  • Enhanced Greetings
Chat & Convert
  • Enhanced Knowledge
  • Facebook Messenger
Understand & Optimise
  • Dedicated Account Management
  • Monthly Reviews
  • Enhanced Strategy
Enterprise
Includes your first 1200 chats or 6000
chatbot interactions/mo
Starts at
£5140/month

The ultimate Conversational Marketing solution to drive revenue growth at scale.

Includes everything in
Enhanced, plus:
Identify & Engage
  • Dynamic Engagement
Chat & Convert
  • Hybrid Human + AI Chat
  • API-powered Chatbot
Understand & Optimise
  • Weekly Reviews
  • Custom Reports
Custom
Starts at
POA

Let us create a custom solution unique to you:

Perfect if you’re
looking for something unique!

Over 40+ integrations available

Discover how to improve your CX with analytics and over 40+ custom integrations - we take care of delivering resolved customer queries straight to your support platform.

Can't decide or want to learn more?

Let's talk!

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Can't decide or want to learn more?

Let's talk!

Can't decide or want to learn more?

Let's talk!

Our case studies

View all Case Studies

Our testimonials

At the start of the journey we didn't know The Chat Shop's live chat service could result into sales success we've experienced. Barlin and the team introducing us to proactive, sales focused conversations via live chat was a game changer for our business and best of all, our customers love it.

Brent Burrows Jnr
Ecommerce Manager & Brand Strategist
,
CBS Bahamas
View all Case Studies

In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?

Whitepaper

Unlocking the next level in conversational innovation

Following a review of over 400 research tools and software, this white paper examines the ecosystem of technologies for social science research.

Download now