The Chat Shop’s out-of-hours shared service live chat programme for 77 Diamonds has evolved to improve the customer experience from first site visit to customer delight, even when the showroom team is asleep.
Using the power of human-led conversational marketing, Google Analytics-backed decisions on data, and a brand-conscious, award-winning live chat expert team, The Chat Shop have helped 77 Diamonds bring their luxury customer experience online with 99% CSAT scores.
With advanced analytics proactive targeting to deliver the right message at the right time to each 77 DIamonds customer, The Chat Shop are able to generate up to 700 valuable appointment bookings straight to the 77 Diamonds team’s CRM.
And for those customers who want to do their shopping online and through chat, our live chat experts can assist customers at every step of the way using our advanced customer tracking to reach out and ensure smooth conversion at any point. That’s how The Chat Shop can deliver 77 Diamonds a 322% return on their investment in award-winning managed live chat.