Human Live Chat

Live Chat Support

Our Live Chat Support solution is all about human engagement. That’s why we call it Human Chat. We marry this with AI automation to find the winning formula for efficient online support.

June 19, 2021

First and foremost, we understand the transformative power of conversation. We don’t compromise when it comes to delivering meaningful interactions that delight customers, build brand affinity, and drive conversion rates.

Drive business ROI by engaging in the right conversations at the right time

  • Skilled native-English speaking agents
    Our skilled team of agents are on hand to deliver outstanding 24/7 support when your customers need it most. Trained to adapt their approach for differing scenarios, they’re capable of handling any conversation - simple or complex.
  • Efficient, tech-driven AI support
    Cautious about Chatbots? We’re confident our next level approach will change your mind. Our AI Chatbots are developed using natural language processing (NLP) and machine learning (ML) to provide smart customer service. This means they can take care of simple enquiries without direct human input.
  • A unique hybrid chat solution
    Our unique hybrid chat solutions offer a tailored blend of responsive AI Chatbots and our outsourced support agents’ engaging conversational skills. Respond to more complex scenarios with instant handover from Chatbot to human agents.
  • Continuous development
    W
    e monitor performance and extract actionable insights on an ongoing basis, so we can continuously refine and tailor our approach, and develop a deeper understanding of your customers.
Our Live Chat Support solution is all about human engagement. That’s why we call it Human Chat. We marry this with AI automation to find the winning formula for efficient online support.
Our Live Chat Support solution is all about human engagement. That’s why we call it Human Chat. We marry this with AI automation to find the winning formula for efficient online support.
June 19, 2021
Our super-responsive humans and AI customer support solution keeps visitors engaged by resolving issues quickly and efficiently. So much so, our average response time is just 37 seconds and .e resolve over 90% of issues on the first contact.Industry-leading satisfaction.

Customer service chat that drives revenue

Pain-free platform integration

If you’re concerned that integrating our chat solution could be a time-consuming process or even a drain on your dev resources, don’t be. We’ll set everything up so it’s fully integrated and make sure that we’re directing escalations to the right team.

We don’t leave customers hanging

Our industry-leading service consistently delivers exceptional results. With more than 3 million chats to date and a near-perfect 97% customer satisfaction rating, your customer support is in safe hands.

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In case you hadn’t noticed, chat is very much our thing.

So why not put us through our conversational paces and get in touch?